FAQ

Find the answers to frequently asked questions about Tango

1. What is Tango?

Tango is a pilot project by NTUC Health to provide a one-stop lifestyle service solution for seniors. To find out more about us, please click here.

2. What are the services offered by Tango and what are the fees involved?

Tango offers home care Services (Housekeeping, Companion Care and Personal Care) and fitness programmes (Gym Tonic and Rock and Roll). When you subscribe to any of the above services, you will also gain access to Tango’s hotline support, and be invited to participate in social activities. Please click on the respective links to find out more more about each service and its corresponding fees.

3. Who is eligible for Tango?

You can apply for Tango as long as you are aged 50 years and above.

4. Can I apply on behalf of my family member?

Yes, you may apply behalf of any of your family members aged 50 years and above. Please bring along a copy of their NRIC for verification.

5. How do I register and pay?

Please proceed to our office at Braddell Heights Community Hub, Blk 264 Serangoon Central #01-205 Singapore 550254 for registration and payment. We accept payment by cash, NETS, and cheque only.

6. How do I schedule or reschedule my appointments?

Please call the Tango hotline for appointment bookings and rescheduling of appointments. However, please note that you will need to do so at least 3 working days in advance for our home personal care service, and fitness & strengthening programmes. For housekeeping services, please give us a call before 1pm of the previous working day.

7. Upon signing up for the service(s), can someone else schedule an appointment on my behalf?

To ensure that all requests can be verified, we will only accept scheduling requests made by you/ your appointed point-of-contact stated in the registration form.

8. How can I find out more?

Please feel free to call us at 6281 1618 or approach our friendly community managers at our office. Alternatively, you may indicate your interest here, or e-mail us at tango@ntuchealth.sg.

1. What is the scope of housekeeping covered under Tango?

Our housekeeping service includes regular cleaning of bathrooms (e.g. toilet bowls, basins, mirrors, toilet floor), bedroom/living room (e.g. dusting of surface, vacuuming, mopping) and kitchens (e.g. stoves, basins, exterior surfaces of cabinets). Ironing service is available upon request when you call us to schedule for an appointment. Excluded services include but are not limited to laundry washing, cooking, cleaning of the exterior of windows and high areas, hand-cleaning of floor (i.e. without using a mop), post-renovation cleaning and apartment handover cleaning.

2. Does the housekeeping service cater to all locations within Singapore?

At this moment, we are unable to service areas with postal codes starting with 49 to 52, 60 to 64, 68 to 73, 75, and 81.

3. Is the Value Housekeeping package only applicable to certain housing types?

Yes, the Value Housekeeping package is only applicable to 4 room HDB flats and below, and 2 bedroom condominiums and below.

4. What cleaning supplies and appliance do I have to provide?

Our friendly housekeepers will do their best to make use of any cleaning supplies and tools provided by you (e.g mop, cloth, buckets, brushes, detergents, stove cleaning agents). It is also highly recommended that you provide a vacuum cleaner. Alternatively, you could also purchase a cleaning starter kit. For more information, please contact the Tango Hotline.

5. What does the cleaning starter kit include?

It includes a water bucket, a cleaning brush, a toilet bowl brush, a mop head, a mop stick, a cleaning sponge, a multi-purpose cleaning solution, a floor cleaning solution, a toilet bowl cleaning solution, 2 microfiber cleaning cloths and 5 cleaning cloths.

6. If I have signed up for more than 1 month of the housekeeping package, can I use more than 2 sessions per month?

Yes, you may combine the packages and allocate the number of sessions to be used in each month, as long as the sessions are utilised within the validity period. For example, if you have signed up for 2 months of housekeeping service, you may choose to use all 4 sessions in a month, or spread them over a period of 2 months.

7. What are the service hours?

Monday to Friday: 8am to 5pm, Saturday: 8am to 12pm
Excluding Public Holidays

1. Who will be providing the companion care and personal care services?

A team of home care staff from NTUC Health will be serving you. They are either Care Associates or Nursing Aides who have undergone rigorous trainings and assessments to provide you with the best care possible.

2. What can I expect on my first appointment?

An initial assessment will first be conducted, where our care staff will offer suggestions to the Caregiver on areas to focus on, in order to deliver better care for the senior. Thereafter, the care staff will proceed to perform the services as scheduled. It is highly recommended that a caregiver be present at the first visit to provide specific instructions and to discuss the results of the care assessment.

3. Do I need to prepare anything on my first appointment?

Please ensure you have the following:

  1. Doctor’s memo stating current primary diagnosis and any other diagnoses, current medical and past medical history and/or
  2. latest hospital discharge summary, if any. You are also encouraged to share any medical information about yourself to the nursing staff, for safe and effective care.

If these items are not available during the initial assessment visit, your first home personal care appointment may have to be rescheduled.

4. What happens if I require more than 2 hours of service per visit?

You may sign up for more hours in multiples of 2.

5. What are the service hours?

Monday to Sunday (including Public Holidays), 8am to 6pm

1. How is the Gym Tonic programme offered by Tango different from those offered by regular gyms?

Unlike regular gyms, our gym is equipped with elder-friendly machines that are not only safer and gentler on the elderly’s muscles and joints, but can also accurately track the elderly’s health-related attributes and progress over time. Specifically, Gym Tonic is a specialized strength training programme, involving a prescribed set of routine exercises using our senior-friendly gym machines. Conducted over 24 training sessions in 3 months, Gym Tonic has been scientifically proven to improve the functional abilities of seniors.

In addition, our programmes come with a 1-on-1 consultation with a therapist who will first assess your overall strength condition before prescribing you with a customised training regimen. Each of the subsequent training sessions will also be led by therapist-trained professionals.

2. Am I suitable to participate in Gym Tonic?

A simple survey included as part of our registration process will help provide a preliminary assessment on your suitability for our programmes. You will also undergo a 1-on-1 consultation with a therapist on your first training session to further assess your suitability.

Gym Tonic is however, not suitable for people who:

  • require a walking aid
  • require assistance for any functional mobility
  • suffer from dementia or cognitive impairment conditions
  • suffer from uncontrolled/ untreated medical conditions
  • are bedbound and wheel-chair bound

3. Where will the trainings be held?

Trainings will be conducted at a gym facility next to our Day Rehabilitation and Wellness Centre. It is located at Braddell Heights Community Hub, 264 Serangoon Central #01-207 Singapore 550264.

4. What are the service hours?

Monday to Friday (excluding Public Holidays), from 9am to 5pm.

1. Am I suitable to participate in Rock and Roll?

You will undergo a 1-on-1 consultation with a therapist on your first training session to further assess your suitability.

Rock and Roll is however, not suitable for people who:

    • had a fall in the last 6 months
    • are unable to get down to the floor and get back up in a standing position within 30 seconds
    • have moderate and severe osteoporotic fracture risk

2. Where will the trainings be held?

Trainings will be conducted at NTUC Health Silver Circle ActiveSG Gym (Braddell Heights Community Hub 264 Serangoon Central #01-207 Singapore 550264).